Hook: “To change anything, change behavior.”
The authors reveal that lasting change comes not from authority or motivation alone but from influencing key behaviors with multiple strategies simultaneously.
Reflect: What one behavior, if changed, would have the greatest impact in your world?
Hook: “Good intentions rarely equal lasting change.”
Most leaders fail to create change because they rely on willpower or one-size-fits-all motivational tactics, ignoring social, structural, and personal factors.
Reflect: Where are you trying to change outcomes without changing behaviors?
Hook: “Focus on vital behaviors and engage all six sources of influence.”
The authors identify two keys:
Focus on vital behaviors—a few high-leverage actions that drive results.
Engage all six sources of influence—Personal Motivation, Personal Ability, Social Motivation, Social Ability, Structural Motivation, and Structural Ability.
Reflect: Are you addressing all sources of influence—or just one?
Hook: “The Six Sources of Influence Model.”
Personal Motivation (make people want to change)
Personal Ability (give them skills to change)
Social Motivation (use peer pressure for good)
Social Ability (build supportive relationships)
Structural Motivation (use rewards & accountability)
Structural Ability (design environment to enable success)
Reflect: Which source are you ignoring?
Quote: “If you want to change the world, you must change how people behave. And to change behavior, you must change the influences that shape it.”
This underscores the book’s shift from outcomes to behavior-based leadership.
Reflect: Are you chasing outcomes or shaping behavior?
Hook: “Fighting infection in hospitals.”
A team reduced deadly hospital infections by focusing on one vital behavior—hand washing—and influencing it through role modeling, peer accountability, and environmental redesign (e.g., easy access to sanitizers). Infections dropped by 80% in six months.
Reflect: What’s your “hand-washing behavior” that could change everything?
Hook: “Choose one vital behavior and build influence around it.”
Beginner: Identify one key behavior that drives 80% of desired results.
Pro: Map which of the six sources of influence impact this behavior.
Bold: Implement at least three influence sources simultaneously this week.
Reflect: Which sources of influence can you activate today?
Hook: “Telling people what to do isn’t enough.”
Sustainable change requires influence systems, not just orders.
Reflect: Are you still relying on command-and-control to change behavior?
Before: One-dimensional change efforts, inconsistent results.
After: Multi-source behavioral influence, sustainable transformation.
Reflect: Where are you on this spectrum?
Switch — Chip & Dan Heath
Atomic Habits — James Clear
Crucial Conversations — Patterson et al.
Reflect: Which book could deepen your influence skills?
Hook: “Start small, influence deep.”
Pick one vital behavior.
Use at least three sources of influence to support it.
Track behavior change, not just results.
Reflect: What one habit could you influence today for lasting impact?
“Influence behaviors, and you influence outcomes.”